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Welcome
We wish to ensure that our services are delivered with consideration, sensitivity and minimum delay in a climate that fosters mutual respect between the local authorities and our customers. We will continue to operate all our public buildings in a manner that ensures prompt and personal attention to any individual attending our offices. We view each member of the public as a valued customer, and will respond to all queries in a helpful and confidential manner.
All our front line staff are trained in the principles of customer care and we encourage feedback and comments on the quality of our frontline services. A number of customer service initiatives have been achieved in the past four years, notably:
- Development of customer services plans and charter.
- Consultation with the customer to establish their needs by way of customer service comments card and “Your Views Matter”.
- Customer complaints procedure leaflet.
- Development of Carlow Local Authorities web page.
- Identification and monitoring of service indicators.
- The provision of extensive customer service training for staff.
Document Downloads
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Customer service plan [ word 207kb ]
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Customer complaints procedure [ pdf 164kb ]
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Freedom of information act frequently asked questions [ word 32kb ]
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Strategic Policy Committee & Corporate Policy Group Scheme [ pdf 60kb ]