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Customer Service
The Local Authority is very conscious of the need to ensure that our service objectives and strategies are pursued in a manner that produces a high degree of customer satisfaction. In order to ensure that our services are responsive, of high quality and delivered in a customer friendly way, we have published a customer service action plan. This is available for download below.
The plan sets out the basic principles of customer service adopted by the Council. Please take the time to review it.
Customer Complaints Procedure
The customer complaints leaflet, available for download below, sets out our procedures for dealing with complaints. Any individual, company or organisation may make a complaint.
- We will treat your complaint properly, fairly and impartially. Making a complaint will have no implication for your dealings and contacts with Carlow Local Authorities.
- An officer of the council other than those involved in the original decision or action will carefully examine your complaint.
- Correspondence about your complaint will be filed separately from other information held about you.
- We will examine and review your complaint and send a reply to you within 15 working days of receipt of your complaint. Where it is not possible to meet this target, we will inform you and continue to do so until the matter is resolved.
- We will apologise for any mistake, explain what happened and put it right wherever possible.
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Departmental and Managerial contact details
Document Downloads
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Customer service action plan [ pdf 68kb ]
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Customer complaints procedure [ pdf 164kb ]
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Freedom of information act frequently asked questions [ word 32kb ]